Frequently Asked Questions

Get answers to common questions about Contact & Booking Policy.

You can call us, send a text, or email during business hours. We also offer online booking through our website and partner apps. Provide your preferred stylist, service, and times for quickest assistance and we will confirm availability promptly.

We work with several major booking platforms plus our in-house scheduler. Links are on our website and social profiles. Choose phone, text, or email if you prefer direct contact and we’ll confirm and send reminders.

Ask a stylist or reach out by phone, text, or email to request waiting list placement. Provide service type, preferred days, times, and stylist. We notify clients immediately when an opening matches your preferences.

Yes — you may modify or cancel by phone, text, email, or through the booking app. Please give at least 24–48 hours notice depending on service to avoid cancellation fees; your confirmation outlines the policy.

Provide your full name, preferred date and time, service requested, stylist preference, and any hair details or concerns. If texting or emailing, include a clear photo of your hair length and texture for accurate time and pricing estimates.

Confirmations are typically sent within a few hours during business hours; same-day requests may take longer. If you don’t receive confirmation within 24 hours, please call or text us directly to ensure your appointment is secured.