Frequently Asked Questions

Get answers to common questions about Deposit Policy.

The non-refundable deposit secures your multi-stylist appointment, covers administrative scheduling, and prevents walk-in interruptions. It guarantees reserved time and attention; deposits are applied toward your final bill but retain non-refundable status unless otherwise approved by management.

Deposits are generally non-refundable to protect reserved time for multi-stylist appointments. We offer rescheduling credit when notified at least 48 hours in advance. Contact us promptly for emergencies; exceptions may be considered case-by-case with management approval.

Your deposit is credited toward the total invoice at checkout, reducing your final balance. If additional services or products are added during the appointment, those charges are billed separately. Deposits don’t cover cancellations, damages, or time beyond the reserved session.

We’ll notify you immediately and offer an alternative stylist or reschedule to preserve your multi-stylist allocation. If no suitable alternative exists, we will discuss transferring your deposit to a rescheduled appointment or issuing a refund in rare circumstances.

Most multi-stylist sessions require a non-refundable deposit to reserve coordinated scheduling. Some smaller services may not. Booking pages and staff will indicate when a deposit is mandatory. Contact us if you’re unsure about a specific service.

To change or transfer a deposit, contact our salon at least 48 hours before your appointment. We can apply the deposit to a new date or another client within the booking window, subject to availability and management approval.