Frequently Asked Questions

Get answers to common questions about Invoicing & Payment Policy.

You can pay online using the secure PayPal invoice sent by email or text, or you may call the salon to pay by credit card. Payment instructions and due dates are included on each invoice for your convenience and record-keeping.

Yes. We accept in-salon payments by cash, credit or debit card, and contactless methods. If you prefer to pay at checkout, let your stylist know and we'll process payment in person and mark the invoice paid accordingly.

We accept PayPal payments through emailed or text invoices, in-person credit/debit cards, cash, and contactless mobile payments. All methods are processed securely; specific accepted cards and contactless options are listed on receipts and available from reception.

Invoice reminders are sent shortly after services are completed and again before the payment due date. You may receive them by email and/or SMS; reminder frequency and timing are included in the invoice and can be adjusted by request.

Yes. PayPal invoices use encrypted transactions and buyer protection measures. We never store your full card details on-site; payments processed through PayPal or our PCI-compliant terminal ensure secure handling and privacy for every transaction.

If you dispute a charge, contact us immediately with invoice details and supporting information. We'll review records, receipts, and payments, and work to resolve issues within a clear timeframe; unresolved disputes may be escalated to payment processors for investigation.