Frequently Asked Questions

Get answers to common questions about Thick & Texture Policy.

The fee covers extra time, resources, and expertise required for dense or long natural textures. It ranges from $50 to $100 depending on length and thickness, allowing us to book appropriate appointment slots and deliver high-quality, safe styling results.

We assess length, density, and required styling time during booking or consultation. The technician estimates extra time and resources, placing the fee between $50 and $100 to reflect hair volume, complexity, and products needed.

Yes. We provide estimates during booking or at consultation, and the exact surcharge is confirmed before services begin. If your hair requires more time than estimated, we'll discuss adjustments so there are no surprises and you approve any additional charges.

Yes, in many cases. Dense or lengthy natural hair often increases styling time and material needs for braids and extensions. The surcharge helps cover extra braiding time, additional hair bundles, and specialized techniques to ensure durable, beautiful results.

Possibly. Choosing simpler styles or reducing hair volume before your visit may lower required time. Always discuss options with your stylist—some services still require the surcharge due to natural density or length despite styling changes.

We reassess on arrival and confirm any fee adjustments before starting. If extra time or materials are necessary, your stylist will explain the reasons and revised pricing. You can approve, reschedule, or choose a different service if needed.